Shipping and Refund Policy – ShopCrystalQueen.com
Shipping Policy
At ShopCrystalQueen.com, we strive to deliver your orders promptly and in perfect condition. Here’s everything you need to know about our shipping process:
- Processing Time: Orders are processed within 1-3 business days. You will receive an email notification with tracking details once your order has been dispatched.
- Shipping Methods: We offer standard and expedited shipping options. Shipping times may vary based on your location. Delivery typically takes between 5-7 business days for domestic orders and 10-15 business days for international orders.
- Shipping Charges: Shipping fees are calculated at checkout based on the delivery location and the size of the order.
- Shipping Delays: While we make every effort to ensure timely deliveries, we cannot be responsible for delays caused by carriers or other external factors.
International Shipping
We offer international shipping to selected countries. Please note that customers are responsible for any customs duties, taxes, or other charges that may apply upon delivery.
Refund & Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return and refund policy with the following terms:
- Returns: You can return items within 14 days of receiving your order. The item must be unused, undamaged, and in its original packaging.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Non-Refundable Items: Customized or personalized items, as well as gift cards, cannot be returned or refunded.
- Return Shipping: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange a replacement or full refund. Please include photos of the damaged item in your message.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the item you want.
Contact Us
If you have any questions or concerns regarding our shipping or refund policies, please contact us at support@shopcrystalqueen.com, and we will be happy to assist you.
Thank you for shopping with ShopCrystalQueen.com!